> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useagentshop.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Common agentShop Issues

> Fix common agentShop issues — audit failures, products not syncing, empty reports, attribution gaps, the SEO app embed, and API key rotation.

Quick fixes for the issues you're most likely to hit.

## Brand Audit shows "Failed" or "scores aren't available"

The last audit run didn't complete. Just **re-run the Brand Audit** from How AI Sees Your Brand (or the dashboard). Scores populate across the Overview, Pages, and Research tabs once a run succeeds.

## Products aren't showing up / "Products syncing"

Products appear once your Shopify store finishes connecting and syncing. Confirm the store shows **Connected** in Settings → Store, then give the initial analysis a few minutes. Use the **All Products** toggle to see the full catalog.

## My fixes aren't live on the store

SEO fixes are **saved to your products automatically**, but they don't appear on your live storefront until you enable the **AgentShop SEO Injection app embed** in your Shopify theme editor. Until it's on, on-page scores (like Structured Data) won't reflect the fixes. This is a one-time toggle.

## "Agent discovery: Not responding"

Shopify serves `/agents.md` and `/llms.txt` natively. If they're not responding, a theme template or domain proxy is usually overriding them. Open the item's **Review** step in Store setup to resolve it.

## A report shows "Unavailable"

The report's data source isn't connected yet. Recovery Opportunity, for example, depends on cart data. Finish the related setup step and it will populate.

## My pixel and GA4 revenue numbers don't match

This is expected. GA4 only credits AI sessions that arrive with an intact referrer — many land under "Direct" — while the first-party pixel tags them at the source. The AI Traffic & Revenue page shows both and their overlap. Treat GA4 as a floor, not a discrepancy to reconcile.

## Revenue looks low or charts look empty

AI-driven sales are low-volume early on, and short date ranges swing hard on a few orders. Set the **longest date range** your data supports (90 days, or since launch on a newer store) to read the real trend.

## Rotating or securing your API key

Your key lives in Settings → API Keys. Treat it like a password — server-side only, never in client code. If it's ever exposed, use **Rotate key** to issue a new one.

## Reddit reply disclosure

Before posting an agentShop-drafted Reddit reply, the **Safety checklist** requires that the reply discloses you're affiliated with the store. That disclosure is required, not optional — agentShop copies your reply and opens the thread, but you post it yourself.

## Still stuck? Contact support

If this page didn't resolve your issue, email [support@useagentshop.com](mailto:support@useagentshop.com). Include your store URL and a short description of what you tried.

You can also send feedback on any docs assistant response by pressing the **thumbs down** button below the reply.


## Related topics

- [agentShop User Guide: Get Chosen by AI Assistants](/user-guide/introduction.md)
- [Troubleshooting & FAQ](/sdk/troubleshooting.md)
- [Workflows: What You Do in agentShop, Step by Step](/user-guide/workflows/overview.md)
- [agentShop Settings: Store, Integrations, and Billing](/user-guide/screens/settings.md)
- [Security](/sdk/security.md)